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1. SOLUTION 1- Check cut strip (white plastic strip under cutting head) If it has any gouges or cuts in it it will create inconsistent cuts. Replace strip Or if it has high and low spots. Make sure strip is as flat as possible by using the handle of a screwdriver or hammer to push strip down. Replace strip.
2. SOLUTION 2 – Blade holder may have debris in it. Remove the blade by pushing the pin to push it out, and blow out any debris in the blade holder and then replace the blade.
3. SOLUTION 3 – Blade is not out far enough in blade holder. The blade holder itself may be hitting the film. Increase depth of blade holder.
4. SOLUTION 4 – Blade holder may be defective. The blade may not be able to rotate in the blade holder. Order a new blade holder from your Solar Gard service center our you can replace with Roland blade holder and blades. They can be ordered from Amazon at this
   link: https://www.amazon.com/s/ref=nb_sb_noss?url=searchalias%3Delectronics&field-keywords=roland+plotter+blade+holders+and+blades
5. SOLUTION 5 – If none of the solutions above work the platen may be bent. Contact GCC at 909 655-3045 Ext.3

1. SOLUTION – If it is a Jaguar V make sure they are using the 2 RED pinch rollers together or the 2 BLUE pinch rollers together. The RED rollers use more force than the BLUE. Using a RED and a BLUE will make it go off track.
2. SOLUTION – Make sure pinch rollers are lined up over the open parts to the cam and under the white markers.
3. SOLUTION – Make sure both pinch rollers are engaged. Check by pushing the pinch roller down. When you hear a click, it disengages the pinch roller. Lift up the lever on the pinch roller and it will click down which engages the roller. Disengaging the roller makes it inoperable. Engaging it makes it operable.

1. SOLUTION – Feed the material through the plotter about halfway to the floor. Hold the material tight against the plotter in the front and reach over and roll the material to it is tight to the roll with no slack in it. Slide the roll on the roll holders and line it up under the white markers. Make sure it is still tight to the roll and use the large lever to put the pinch rollers down. Initialize the plotter and press the down arrow to feed it through the plotter and check how it tracks.

1. SOLUTION- Cover the sensor on the back of the plotter. There are two light sensors on a plotter. One in the front and one in the back. These sense light and stops the plotter from moving. on the front when you size material in the plotter the plotter moves the material back and once it sees light it stops. Same in the back.  If the plotter is in an area of a lot of light and the material lifts up and sees the light it will think it is the end of the material and stop.
2. SOLUTION- If you are connected using a USB to Serial cable it may be bad. Try converting to a USB Printer cable. Once you install it open the program and go to File-Cut Window. Then at the top of the window got to Cut-Plotting Defaults-Setup-Port and under the drop down list you should see GCC USB or similar for your particular plotter. Select it and see if that works. If you can not get that to work then replace the USB to Serial Cable with a new one.

1. SOLUTION - First, in the cut window at the top go to Cut-Plotting Defaults-Setup and make sure the selected driver is your plotter. Next check to see if you are connected using a USB Printer Cable or a USB to Serial Adapter as pictured below.

  If you are connected using the USB Printer cable, click on the Port tab and in the drop down list at the bottom if you have a Jaguar plotter you should see GCC USB at the bottom. Make sure it is selected. If you have a Graphtec you should see something like Graphtec FC or whatever model you have. If you have another type of plotter you should see the plotter Make USB or unknown USB. Make sure it is selected. Double check to make sure the cable connection is good.

If you are connected using the USB to Serial Adapter, click on the port tab and at the top you should see USB to Serial cable or something similar. Make sure it is selected. If when you go to cut you get an error message something like "port not found" or "Com not recognized" or something similar, unplug your cable and plug it into a different USB port on your computer. Make sure the Port tab is showing the USB to Serial selected and try plotting. If it still does not work switch to a USB Printer Cable or purchase a new USB to Serial Adapter since the one you have has probably gone bad.

1. SOLUTION: The film may not be tracking through the plotter properly and may be sliding away from the pinch rollers. Before you cut feed the material out the length of whatever you are cutting an make sure it is tracking straight.
2. SOLUTION: You may have a static problem.  Watch to see if the material is stick to the plotter as if feeds through.  If it sticks it will roll up behind the cutting head and jam up. You will need to reduce the static by purchasing anti static tinsel and drape it across the plotter so the film hits it and drains off the static.  You can purchase the tinsel from Amazon HERE
3. SOLUTION: You may have the blade out too far in the holder or too much down force on the cutting head. The depth of the blade should always be the thickness of whatever material you are cutting and barely put a scratch in the liner.  You should always start with the lowest force possible and then increase it as the blade cutting decreases. In general for window film no force higher than 130 gf. For paint protection film and vinyl it can go slightly higher.

1. SOLUTION: The material may be tugging directly from the roll and moving the material in the plotter. Always roll out the amount of material you are going to cut first and then cut.
2. SOLUTION; The offset on the plotter may be off.  The offset is the way the plotter cuts a corner. Do a test cut on the plotter. This is normally a square with a triangle in the middle.  If the corner on the square flares out, the offset is too high. If the corner is rounded, the offset is too low. Check you plotter owners manual to see how to change the offset.
3. IT IS NOT A PATTERN PROBLEM, a pattern can not be posted unless it is a completely closed loop without any gaps.

SOLUTION: Check to see how you are connected to the plotter.  If it is a usb to serial cable (connects to connection with the pins and screws) it may be that the cable is going bad.  Try unplugging the cable from the computer and connect to a different port. If you go to cut and it does not cut at all, make sure the port in the program has not changed by going to the Cut Window Cut-Plotting Defaults-Setup and click on  the Ports tab.  In the drop down list at the top click on whatever com says USB To Serial. If changing the port corrects the problem it is still a good idea to get a new cable or connect using a straight USB cable that connects to the small port that looks like a small house. If you do connect that way be sure to go back to the ports drop down list and select the port for the USB that coincides with your plotter.

SOLUTION: Blade holder has probably gone bad so the blade is loose. Replace blade holder.